UK Service Hotline:
0207 744 0050
Please note: For the latest
updates about our service hotline numbers please refer to:
http://www.aoc-europe.com/rma.php
Warranty
document (PDF): Awaiting File
D. O. A. period:
28
days from purchase date (either end-user or reseller) dealt with by warranty
company
Additional
Service Hotlines:
EU Warranty for AOC LCD TV
Monitors
Limited Two-Year Warranty
for
AOC LCD TV Monitors sold within Europe
AOC International (Europe) GmbH
warrants this product to be free from defects in material and workmanship for a
period of two (2) years after the original date of consumer purchase.
During this period, AOC International (Europe) GmbH will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new
or rebuilt product at no charge except as *stated below. The defective
products that are replaced become the property of AOC International (Europe)
GmbH.
If the product appears to be
defective, please contact your local dealer or refer to the warranty card when
attached to the product.
Deliver the product freight pre-paid, along with the
dated proof of purchase, to the AOC Authorized Service Centre. If you
cannot deliver the product in person:
-
Pack it in its original shipping container (or
equivalent)
-
Put the RMA number on the
address label
-
Put the RMA number on the
shipping carton
-
Insure it (or assume the risk
of loss/damage during shipment)
-
Pay all shipping charges
AOC International (Europe) GmbH is responsible
neither for any damage or loss during inbound transport damage nor to inbound
product that was not properly packaged.
AOC International (Europe) GmbH will pay the return
shipping charges within one of the countries specified within the warranty
statement.
AOC International (Europe) GmbH is not responsible
for any costs associated with the transportation of product across international
borders. This includes the international border within the European Union.
* This limited warranty does not
cover any losses or damage that occurs as a result of
Shipping or improper installation
or maintenance
-
Misuse
-
Neglect
-
Any cause other than ordinary
commercial or industrial application
-
Adjustment by non-authorized
source
-
Repair, modification, or
installation of options or parts by anyone other than an AOC Authorized
Service Centre
-
Improper environment
-
Excessive or inadequate
heating or air conditioning or electrical power failures, surges or other
irregularities.
This limited warranty does not
cover any product firmware or hardware that you or any third party have modified
or altered; your bear the sole responsibility and liability for any such
modification or alteration.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT
(INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF TWO (2) YEARS FOR PARTS AND
LABOUR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER
EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD.
AOC INTERNATIONAL (EUROPE) GMBH OBLIGATIONS AND YOUR
REMEDIES HEREUNDER ARE SOLE EXCLUSIVELY AS STATED HERE. AOC INTERNATIONAL
(EUROPE) GMBH LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT
LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT
WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC
INTERNATIONAL (EUROPE) GMBH BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OD INCIDENTAL OR
CONSEQUENTIAL DMAGES, SO THE ABOVE LIMITATION MAY APPLY TO YOU. ALTHOUGH
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER
RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS
ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.
For Technical support please
visit our web site:
http://www.aoc-europe.com
You can find the FAQ in the
Service & Support section
For any technical queries, you
can send your message to:
lcdtv-support@aoc-europe.com
To request RMA on defective
product, please complete the RMA form, which can be found in the Service &
Support section of our web site.
|