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CiT Dragon3 Chassis Series - Now In Stock @ A One!

CiT Dragon 3 Chassis Series
In Stock Now @ A One!

Available in Black or White


Brand New! Game Max Gaming Mouse Pad from A One

Brand New! Game Max
Gaming Mouse Pad

from A One


Brand New! Aerocool Thunder X3 Range from A One

Brand New! Aerocool
Thunder X3 Range

from A One


Returns - RMA Procedure

Before returning any products to A One you may wish to check for common issues, driver updates, bios updates (at own risk) and manuals for other settings on the manufacturers website, some of which are listed on the warranty page.

You can also obtain diagnostic and recalibration software from some of these and if you wish you may be able to complete an online RMA of your product, which may speed up the RMA process.

The procedure for returning items is as follows:

1) An 'A One RMA Request' must be filled in, all details included. Incomplete forms may result in delaying your RMA authorisation. Items described as 'faulty' or similar will be rejected.

Please note:   If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.

2) This form should then be e-mailed to the following address:

returns@aonedistribution.com

Following authorisation, an RMA advice form will be e-mailed to you. Please attach this to the outer packaging of the RMA. Any RMAs that are returned to AOne without the advice sheet viewable WILL BE REJECTED.

3) For Damaged Goods:

Items received by you with visible physical damage MUST be signed for as 'damaged' and reported to A One Distribution (UK) Ltd Within 24 Hours.

Please inform your Account Manager immediately. You will need to provide them with photographic evidence of the damage to the packaging and product before a claim can be initiated.

4) For returned items:

a) All static sensitive items (motherboards, CPUs, memory, HDD, etc) MUST be packaged in Anti-Static bags.
b) All warranty stickers and serial numbers MUST be intact.
c) All items must be adequately packaged and complete.
d) Items will be tested for the described fault only.
e) Items found to be physically damaged, or fault due to misuse or mishandling, will be deemed 'Warranty Void'.
f) Unauthorised goods WILL be rejected at the customer's expense (carriage back).
g) A full credit for sample / SOR goods will only be given if the goods are within 30 days of invoice date (unless otherwise stated on invoice), and are in a resaleable condition.
h) Non faulty items, except sample / SOR goods, returned for credit, must be received at A One, in a resaleable condition, within 30days of invoice date, and WILL incur a 25% restocking fee.
i) A charge may be made where the described fault is not found. Carriage back may also be charged.
j) A full credit will only be issued for faulty items, if returned complete and intact within 30 days of invoice.
k) Replacement product will be of equivalent or better specification. Items older than 3 months may be replaced with a refurbished or repaired product.
l) Goods sold with an On-Site Manufacturer Warranty will be subject to their specific terms.

5) For physically damaged cases, where outer packaging is intact, a period of 60 days will be deemed adequate time to report such damage. Repairs at the discretion of A One.

6) A One Distribution (UK) Ltd is not responsible for any data loss or non-delivery of goods. Receipt of postage is not proof of delivery.

7) A One Distribution (UK) Ltd recommends all parcels returned are sent via a courier or special delivery.

8) A ONE DISTRIBUTION (UK) LTD DON'T OPERATE AN ADVANCE REPLACEMENT SERVICE.

Download RMA Form here.

Please note: If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.




UK Distributors for:


 Click here to visit A One's Ace Shop...

 Click here to visit A One's Aerocool Shop...

Click here to visit A One's AK Racing Shop...

Click here to visit A One's Atrix Shop...

Click here to visit A One's Aula Shop...
Click here to visit A One's CiT Shop...  

Click here to visit A One's FSP Shop...

Click here to visit A One's Game Max Shop...

Click here to see A One's In Win Cases...

Click here to see A One's Powercool Products...

Click here to see A One's Sades Products...

Click here to see A One's Sama Products...

Click here to see A One's Seasonic Products...

Click here to see A One's Thermaltake Products...

Click here to see A One's Thermaltake eSports Products...

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